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10982 Supporting and Troubleshooting Windows 10

  • Course Code:

  • Course Duration:

    5 Days
  • Course Price:

    $4175 or $999 for online
  • Availability:

    Call/Email to register interest
  • Overview & ObjectivesOpen or Close

    This course is intended for IT professionals who administer and support Windows 10 desktops, devices, users, and associated network and security resources. Students who seek certification in the 70-697 Windows 10 Configuring exam will also benefit from this course. This course is also intended to provide skills for Enterprise Desktop/Device Support Technicians (EDSTs) who provide Tier 2 support to users who run Windows 10 desktops and devices within a Windows domain environment in medium to large enterprise organizations.

  • Skills GainedOpen or Close

    Describe the processes involved in planning and using a troubleshooting methodology for Windows 10.
    Troubleshoot startup issues and operating system services on a Windows 10 PC.
    Resolve issues related to hardware devices and device drivers.
    Troubleshoot Windows 10 PCs remotely.
    Troubleshoot issues related to network connectivity.
    Troubleshoot client configuration failures and GPO application issues.
    Troubleshoot issues related to user settings.
    Troubleshoot remote connectivity issues.
    Resolve issues related to accessing resources from computers that are domain-joined.
    Resolve issues related to accessing resources from computers that are not domain-joined.
    Troubleshoot issues related to application installation and operation.
    Recover a PC running Windows 10.

  • Course ModulesOpen or Close

    Module 1: Overview of Windows 10
    Module 2: Installing Windows 10
    Module 3: Configuring Your Device
    Module 4: Configuring Network Connectivity
    Module 5: Managing Storage
    Module 6: Managing Files and Printers
    Module 7: Managing Apps in Windows 10
    Module 8: Managing Data Security
    Module 9: Managing Device Security
    Module 10: Managing Network Security
    Module 11: Maintaining Windows 10
    Module 12: Troubleshooting and Recovery

  • PrerequisitesOpen or Close
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