In this two-day instructor-led course you will learn about different leadership styles and the impact these styles can have on a workforce.
Good leadership can make the difference between business success and failure. Effective leaders earn the respect of employees and are able to energise and inspire higher levels of productivity.
You will develop an understanding of the characteristics of good leaders and be able to assess your own leadership skill in the context of work.
Upon course completion, participants will be able to:
• Differentiate between leadership and management
• Understand work place power bases
• Identify different leadership styles and know when they should be applied
• Identify the characteristics of a good leader
• Know how to encourage and support staff
• Delegate effectively
• Reinforce good performance and provide effective feedback
• Monitor performance and know how to counsel and coach others
What is leadership?
• Management V Leadership
• Characteristics of an effective leader
Diagnostic clinic
• Your leadership style
Vision and values
• Formulating a vision; defining your organisational and personal values
• Planning and goal-setting
• Defining projects that generate action
• Creating a workplace driven by values
Effective communication
• Managing different communication styles
• Creating a well-structured communication flow
• Framing and end-framing
Leadership styles
• The effects of various styles
• When to use different leadership styles
The language of effective action
• Making effective requests and promises
• Counter-offering and renegotiating
Effective delegation
• Principles of delegation
• When is delegation appropriate?
• Techniques for effective delegation
Performance coaching and review
• Key performance management skills
• Setting performance objectives
• Monitoring performance
• The performance review process/counselling
The gift of feedback
• Techniques for giving and receiving feedback
• Practicing feedback
Planning into Action
• Putting planning into action
