Throughout our lives we are continually being influenced and influencing others...
In this two-day instructor-led course you will examine your current influencing and negotiating style and will be introduced to a wide range of tools and techniques that will assist you to enhance your personal effectiveness in these areas.
During this fun, interactive workshop you will have the opportunity to try advanced communication techniques, develop sophisticated win-win negotiation strategies and develop your sphere of influence.
Upon course completion, participants will be able to:
• State the founding principles of being an effective influencer and negotiator
• Identify your current areas of strength and areas that you would like to improve
• Influence and negotiate using a variety of perspectives
• Demonstrate effective influencing behaviours
• Apply advanced communication skills
• Demonstrate win-win negotiation strategies
• Prepare an action plan for your future development
Foundations of influencing and negotiating
• Understanding influence
• Identifying your need to influence
• Seven influencing styles
Diagnostic clinic
• Your current influencing style
• Your sphere of influence
Personal perspectives
• Emotional awareness
• Seeking understanding
• Three perspectives
Influencing behaviours
• Active listening
• Rapport building
• The right strategy
• Framing
• Creating resourceful states
Advanced communication skills
• Refusing requests
• Delivering unpalatable messages
• Handling aggressive behaviour
Win-win negotiating
• Negotiating Assertively
• Aligning conflicting or competing outcomes
• Influencing senior managers
Planning into Action
• Putting planning into action
