Generation Y are the 4.5 million Australians born between 1980 and 1994 and they are young, self-confident and ambitious. Many generation Y-ers now find themselves as managers of other generations, that is, the managers of a multi-generational workforce. This may mean they are now managing peers (other Gen Y-ers), Generation X-ers and also baby boomers.
Generation Y brings different values and attitudes to the work place than those of the generations before it. Like all generations, however, these values and attitudes have both pros and cons. The challenges associated with the management of employees across generations can indeed be difficult. In such instances, a strategic approach to style is required.
This two-day instructor-led course is designed to assist in the development of leadership skills for Generation Y Managers so that they can effectively manage, support and inspire their team, establishing both rapport and respect between generations.
After completing this course, participants will know how to:
• Review leadership values, attitudes and beliefs, incorporating cross-generational needs • Communicate more effectively from a multi-generational perspective, embracing generational differences • Manage conflict in a positive and constructive manner for each generation • Motivate cross generational employees: what “speaks” to each generation • Identify the characteristics of a leader and the role of leadership • Align employee priorities and evaluate employee performance • Professional development for others • Inclusion and consultation
Leadership styles and Conflict Handling • Leadership style • Personal behavioural profile
Motivation • Motivating self and others • Motivational theory • Management intervention that fosters motivation
Communication • Understanding Emotional Intelligence • Communication mediums (email, phone, verbal) • Adjusting communication cross generationally (mindsets, motivators) • What goes wrong with communication? • Communication barriers • Impact of poor communication • Effective workplace communication • Managing up and down
Performance Management • Developing others • Evaluating existing skills • Comparing performance to set standards • Constructive feedback
Coaching others • This training addresses the skills that managers require to effectively manage, coach and lead multi-generational teams.
