In this one-day instructor-led course you will learn strategies to make positive changes to help develop the necessary skills to enable you to react positively with other people. Assertiveness is being able to confidently express your ideas and needs while respecting the rights of others.
Upon course completion, participants will be able to:
• Understand positive stress
• Identify symptoms of burnout and overload
• Identify the sources of stress in your work life
• Change behaviours which add to stress
• Make changes to situations that can be influenced
• Develop positive responses to situations that can not be changed
• Develop strategies to prevent feeling overwhelmed
Diagnostic clinic
• What stresses you?
• Your approach to stress
What is stress?
• Why we feel stress
• Major stressors
• The difference between constructive and destructive stress
• Symptoms and results of negative stress
• What stress costs organisations and its people
Causes of workplace stress
Managing stress caused by time constraints
• Prioritising
• Managing your time effectively
• Saying No assertively
• Delegating
Managing stress caused by conflict
• Managing your own emotions
• Effectively handling the behaviour of others
Avoiding distress (burnout)
• Cultivating resilience
• Relaxation techniques
• Work / life balance
• Diet, exercise, relationships, leisure
Planning into Action
• Putting planning into action
