In this one-day instructor-led course you will learn strategies to make positive changes to help develop the necessary skills to enable you to react positively with other people. Assertiveness is being able to confidently express your ideas and needs while respecting the rights of others.
Upon course completion, participants will be able to:
• develop self-understanding
• communicate with honesty
• apply appropriate body language
• accept both positive and negative feedback
• negotiate and deal with people effectively
Diagnostic clinic
• Assess existing behaviour style
Understanding assertiveness
• Passive/submissive behaviour
• Aggressive behaviour
• Assertive behaviour
• The effects of non-assertion
• Saying ‘no’
• Identifying and managing ma-nipulation
Assertive communication
• Communication skills
• Vocal and verbal
• Non-verbal communication
Handling conflict
• Conflict causes
• Understanding difference
• Positive conflict’
• Handling conflict
• Hurting and helping responses to conflict
• Conflict flow - positive and nega-tive
• Conflict flow
Negotiating
• Successful negotiating
• Negotiating tactics
• Characteristics of effective negotiators
• Approaches to negotiating
• Avoiding the win-lose mindset
• Making concessions
• Closing a negotiation
Planning into Action
• Putting planning into action
