This one-day instructor-led course explores the difference between coaching and training as well as the role of the manager as coach.
You will be introduced to a wide range of effective coaching techniques and will be given the opportunity to determine which ones suit your particular circumstances.
A key role of the manager or leader is that of coach. Effective coaching can bring out the best in your people, improve your organisational efficiency as well as give the coach tremendous personal reward.
Upon course completion, participants will be able to:
• Identify the difference between coaching and training • Explain how coaching can be used pro-actively • Describe the role of manager as coach • Manage workplace performance • Give effective feedback • Delegate effectively • Manage post coaching activities • Deal appropriately with people unwilling to be coached
Coaching Fundamentals • Coaching versus training • When to coach • Manager as coach
Performance Review and Coaching • Key performance management skills • Setting performance objectives • Monitoring performance • The performance review process
The gift of Feedback • Techniques for giving and receiving feedback • Practicing feedback
Effective Delegation • Principles of delegation • When is delegation appropriate? • Techniques for effective delegation
Post Coaching • Post coaching activities • Resistance to coaching • Planning into action
