This one-day instructor-led course deals with the skills and knowledge required to monitor staff performance, within the framework of established performance management systems. It includes the skills to conduct structured performance appraisals and formal counselling sessions.
Upon course completion, participants will be able to:
• Understand the performance management concept
• Identify types of performance standards and performance management systems
• Develop knowledge of typical procedures and processes for formal performance management and counselling
• Understand the role and importance of feedback and coaching, including appropriate communication, in relation to monitoring staff performance
• Develop appropriate communication skills to provide supportive feedback and guidance to colleagues
Diagnostic clinic
• Assess existing understanding of performance management
Performance management systems
• Types of performance manage-ment systems
• Balanced scorecard
• 360 degree
Monitoring performance
• Expected standards of perform-ance
• Consultation
• Measurement and observation
• Record keeping
Provide feedback to staff
• Conduct individual performance evaluations
• Confirming and corrective feed-back
• Guidance and support in the workplace.
• Recognise and reward achieve-ments and outstanding perfor-mance
• Further coaching or training
Performance problems
• Identify and investigate
• Informal counselling sessions
• Formal counselling session
• Address performance problems.
• Discuss and agree upon possi-ble solutions
• Follow up outcomes
• When all else fails
Planning into Action
• Putting planning into action
