TSHOOT - Troubleshooting and Maintaining Cisco IP Networks

This five-day instructor-led course designed to help network professionals improve the skills and knowledge that they need to maintain their network and to diagnose and resolve network problems quickly and effectively.

Students will learn to monitor and maintain complex, enterprise routed and switched IP networks. Skills include the planning and execution of regular network maintenance, as well as support and troubleshooting using technology-based processes and best practices, in a systematic and ITIL-compliant approach.

This course is a component of the CCNP curriculum and extensive labs emphasise hands-on learning and practice to reinforce troubleshooting techniques.

After completing this course participants can register to sit the (TSHOOT) 642-832 exam.

After completing this course, students will be able to:

• Plan and document the most commonly performed maintenance functions in complex enterprise networks
• Develop a troubleshooting process to identify and resolve problems in complex enterprise networks
• Select tools that best support specific troubleshooting and maintenance processes in large, complex enterprise networks
• Practice maintenance procedures and fault resolution in switching-based environments
• Practice maintenance procedures and fault resolution in routing-based environments
• Practice maintenance procedures and fault resolution in a secure infrastructure
• Troubleshoot and maintain integrated, complex enterprise networks

Module 1:
• Planning Maintenance for Complex Networks

Module 2:
• Planning Troubleshooting Processes for Complex Enterprise Networks

Module 3:
• Maintenance and Troubleshooting Tools and Applications

Module 4:
• Maintaining and Troubleshooting Campus Switching-Based Solutions

Module 5:
• Maintaining and Troubleshooting Routing-Based Solutions

Module 6:
• Maintaining and Troubleshooting Network Security Solutions

Module 7:
• Maintaining and Troubleshooting Integrated, Complex Enterprise Networks

Network professionals, including network engineer, network operations center (NOC) technical support personnel, or help desk technicians, who want to improve their skills maintaining and troubleshooting complex Cisco IP networks.

CCNA certification, ROUTE and SWITCH attendance or familiarity with internetworking technologies and the ability to perform basic configuration of Cisco routers, including practical experience installing, operating, and maintaining Cisco routers and switches in an enterprise environment.