This one-and-hald day instructor-led course is for holders of the ITIL V1 or V2 Foundation Certificate who wish to upgrade their certification to Version 3 without repeating the basics. The V2-V3 Foundation Bridge Certificate provides the mandatory certification required for more advanced training in ITIL.
Students will gain an understanding of the guidance ITIL V3 provides on Service Management as a practice and the Service Lifecycle. They will also learn about the generic concepts and key principles of good practice in IT Service Management as well as the relationship between the lifecycle and the functions, processes and roles that support it.
This course assumes knowledge of processes covered in the ITIL Version 2 courses and concentrates on the new content only.
Students undertaking this course will benefit from completing and reviewing a mock examination before sitting a half hour exam.
Module 1:
• Introduction
Module 2:
• Key differences between Versions 2 and 3
Module 3:
• ITIL V3 Qualifications Scheme
Module 4:
• Key principles to remember
Module 5: Service Operation
• Event Management
• Request Fulfilment Management
• Access Management
• Operations Management
• Technical Management
• Applications Management
Module 6: Service Strategy
• Service Portfolio Management
• Demand Management
Module 7: Service Design
• Service Catalogue Management
• Information Security Management
• Supplier Management
Module 8: Service Transition
• Change Management
• Service Asset and Configuration Management
• Release and Deployment Management
Module 9: Continual Service Improvement
• 7-Step Improvement Process
This course is recommended for existing holders of an ITIL v2 Foundation certificate who want to extend their knowledge of the new content of ITIL v3 and gain the pre-requisite certification for more advanced ITIL training.
Students must provide evidence of their ITIL v2 Foundation qualification
