50067 - Microsoft Desktop Optimization Pack (MDOP)

This one-day instructor-led MDOP course will enable information technology workers to understand the technical aspects of MDOP to improve the desktop computing environment.  On completion of the course, the student will have an understanding of all of the components of MDOP with the exception of Microsoft SoftGrid Application Virtualization and will have hands-on experience using the different components of MDOP.  The main focus of the course is on the concepts and usage of Diagnostics and Recovery Toolset, Advanced Group Policy Management, System Center Desktop Error Monitoring, and Microsoft Asset Inventory Service. 

After completing this course, students will be able to:

• Understand the position and benefits of Microsoft Desktop Optimization Pack
• Create a DaRT ERD Commander disk and utilize it to diagnose and repair unusable Windows Desktops
• Implement Change Management Control of GPOs utilizing Advanced Group Policy Management
• Configure and interpret error data presented by Desktop Error Monitoring to improve desktop management
• Implement and understand Asset Inventory Service

Module 1: Microsoft Desktop Optimization Pack
This module explains the position of MDOP in the vast landscape of Microsoft offerings.  Participants will gain knowledge on the concepts of MDOP and how they address various challenges of enterprise desktop management environments.

Lessons
• What Is MDOP?
• Enterprise Desktop Manageability Challenges
• What Do Enterprises Want?
• How Does MDOP Address These Challenges?
• MDOP Technology
• How is MDOP Licensed?

After completing this module, students will be able to:
• Explain the position and concepts of MDOP
• Describe the challenges enterprises face today
• Understand how MDOP addresses the challenges enterprises face
• List and describe MDOP technologies
• Understand how MDOP is licensed

Module 2: Diagnostics and Recovery Toolset (DaRT)
This module explains how to help resolve desktop and server related issues in a more efficient manner.

Lessons
• What Is DaRT?
• When Do I Use DaRT?
• Advantages
• DaRT Technology Explained
• Demonstration

Lab : Microsoft Diagnostics and Recovery Toolset
• Creating the Recovery Boot Media
• Troubleshooting Errors in the ERD Command Platform
• Recovering Deleted Files
• Changing User Passwords
• Using System Restore

After completing this module, students will be able to:
• Have a basic understanding of the technology DaRT is built on
• Describe common reasons when DaRT can be used to solve problems
• Create a bootable ERD Command Platform disk
• List and describe the tools available in the recovery environment
• Describe the supported environments for running DaRT 5.0
• Explain new features in DaRT 6.0

Module 3: Advanced Group Policy Management (AGPM)
This module explains how to utilize AGPM in an effective way to enforce Change Management Policies within an organization.

Lessons
• What Is AGPM?
• When Do I Use AGPM?
• Advantages
• Concepts
• Change Management
• Using GPOs and AGPM for Change Management
• AGPM Technology
• Demonstration

Lab : Microsoft Advanced Group Policy Management
• Configuring Roles in AGPM
• GPO Migration
• Offline GPO Editing
• Creating and Deploying a GPO from a Template
• Versioning and Review

After completing this module, students will be able to:
• Describe the challenges that AGPM can mitigate when working with GPOs
• List the advantages of utilizing AGPM to manage GPOs
• Describe the concepts of AGPM
• Understand utilizing AGPM to enforce an organization’s Change Management Policies
• Implement role-based delegation of GPO administrators
• Compare differences in group policy settings
• Utilize version control for protecting and recovering the group policy life cycle
• Create group policy templates

Module 4: Desktop Error Monitoring
This module explains how to install, configure, and analyze data collected by DEM.

Lessons
• What Is DEM?
• When Do I Use DEM?
• Benefits
• DEM Technology
• DEM Requirements
• Capacity Planning
• Security

Lab : Microsoft Desktop Error Monitoring
• Enabling Client Monitoring
• Deploying Client Monitoring Using Group Policy
• Configure Error Transmission, Data Collection, and Notification
• Using the Desktop Error Monitoring Console
• Using Reporting in the Desktop Error Monitoring Console

After completing this module, students will be able to:
• Explain what DEM is and when to use it
• Describe the benefits associated with deploying DEM
• Understand the differences between SCOM and DEM
• Describe agentless client monitoring
• Understand the requirements for installing DEM
• Plan a DEM implementation based on capacity planning guidance
• Run and interpret DEM Reports
• Understand security in DEM

Module 5: Asset Inventory Service (AIS)
This module explains how to implement and utilize Asset Inventory Service in a production environment.  The topics covered will be an instructor presentation explaining position of AIS in the enterprise environment, the technology components in the hosted environment, and the process for implementing AIS.

Lessons
• What Is AIS?
• When Would I Use AIS?
• Benefits of AIS
• Why Is AIS a Hosted Solution?
• AIS Process

After completing this module, students will be able to:
• Explain what AIS is and what environments are ideal for implementation
• Describe the benefits of AIS over other inventory services
• Understand why AIS is a hosted Solution
• Implement AIS in a production environment

Before attending this course, students must have:

• Experience in Desktop Support and Troubleshooting
• Experience in Application Support and Troubleshooting
• Experience in Group Policy concepts including creating, modifying, supporting and troubleshooting
• Experience in Creating/deleting users from an active directory domain
• Experience installing/troubleshooting applications
• Experience configuring operating system options and settings

Optional:
• Experience in Licensing Compliance
• Experience in Change Management Processes
• Basic SQL and Operations Manager knowledge