ITIL® Continual Service Improvement Certificate
Course Duration:3 Days
Availability:Call/Email to register interest
Overview & ObjectivesOpen or Close
The continued improvement of the quality of services is a must for any organization. It proves that you take the users of your services seriously. That is why the Continual Service Improvement module should not be missing from the ITIL® exams offered for IT Service Management.
Skills GainedOpen or Close
Candidates can expect to gain competencies in the following upon successful completion of the education and examination components related to this certification:
- Introduction to CSI
- CSI principles
- CSI process
- CSI methods and techniques
- Organizing for CSI
- Technology considerations
- Implementing CSI
- Challenges, critical success factors and risks
Course ModulesOpen or Close
You would like to improve how you provide services and learn more about the principles, processes, methods, organization and techniques. Your full attention is on implementation and the critical success factors for continued improvement of services.
PrerequisitesOpen or Close
– The ITIL® Foundation certificate in IT Service Management*
– An accredited training by an accredited training provider
*Or the Foundation certificate in IT Service Management (based on ITIL®) (version 2) in combination with the ITIL® Foundation bridge certificate.
An exam for CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers, IT security managers, service test managers and ITSM trainers.