ITIL® Service Strategy Certificate
Course Duration:3 Days
Availability:Call/Email to register interest
Overview & ObjectivesOpen or Close
The strategic aspect of services within the Service Lifecycle should not be underestimated. It is essential that IT fits in with the business. This requires specific knowledge and skills. How can you include services at a strategic level? This module offers a thorough basis for strategic development, appraisals, financial management and demand management.
Skills GainedOpen or Close
This qualification provides a complete overview of service strategy including all its related activities: how to design, develop, and implement service management not only as an organizational capability but also as a strategic asset.
Candidates can expect to gain competencies in the following upon successful completion of the education and examination components related to this certification:
- Introduction to service strategy
- Service strategy principles
- Service strategy processes
- Organizing for service strategy
- Technology considerations
- Implementing service strategy
- Challenges, critical success factors and risks.
Course ModulesOpen or Close
The Service Strategy certificate shows that you are able to deal strategically with services and all related aspects of services. You understand the risks and the critical success factors and have the skills for raising the service strategy within the organization to a higher level.
PrerequisitesOpen or Close
– The ITIL® Foundation certificate in IT Service Management*
– An accredited training by an accredited training provider
*Or the Foundation certificate in IT Service Management (based on ITIL®) (version 2) in combination with the ITIL® Foundation bridge certificate.
You are a CIO, CTO, manager, team leader, designer, architect, planner, IT consultant, IT audit manager, IT security manager or ITSM trainer or are a member of the supervisory staff. Your role involves dealing with or being responsible for developing strategies for services.