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Retail – Get to Know Your Customer

  • Course Code:

    CP94-617
  • Course Duration:

    1 Day
  • Course Price:

    $600
  • Availability:

  • Overview & ObjectivesOpen or Close

    This course is all about the customer, teaching you to understand your customer better and elevate their experience. By doing this course you would’ve taken the first and most vital step towards being a masters of sales.

  • Skills GainedOpen or Close

    After completing this course, students will know how to:

    • Great customers in the most effective and friendly way.
    • Determine customer’s needs by listening and asking questions Give customers an appropriate greeting Refer customers to another department or store.
    • Build a healthy relationship with customers and generate brand loyalty.
  • Course ModulesOpen or Close
    Outline
    Greet Customers in a Winning Way
    Create Customer Loyalty
    Build Relationships, One Step at a Time
    Be Observant in Determining Customer’s Needs
    Keep the Lines of Communication Open
    Fit the Products to the Customer
    Offer Alternatives
    Know When to Refer a Customer Elsewhere
  • PrerequisitesOpen or Close

    None

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Featured Course: Excel Level 2
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Phone: 1300 731 939
Suite 513, Level 5 Westfield Office Tower
159-175 Church Street Parramatta NSW 2150
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