Retail – Get to Know Your Customer
Course Duration:1 Day
Overview & ObjectivesOpen or Close
This course is all about the customer, teaching you to understand your customer better and elevate their experience. By doing this course you would’ve taken the first and most vital step towards being a masters of sales.
Skills GainedOpen or Close
After completing this course, students will know how to:
- Great customers in the most effective and friendly way.
- Determine customer’s needs by listening and asking questions Give customers an appropriate greeting Refer customers to another department or store.
- Build a healthy relationship with customers and generate brand loyalty.
Course ModulesOpen or Close
Greet Customers in a Winning Way
Create Customer Loyalty
Build Relationships, One Step at a Time
Be Observant in Determining Customer’s Needs
Keep the Lines of Communication Open
Fit the Products to the Customer
Know When to Refer a Customer Elsewhere
PrerequisitesOpen or Close